King - you are right and I typically manage all of my own travel plans...but for some reason I just didnt have the time/energy to sort out the combinations of free cert vs points vs $$ and potential room choices - and part of my ask, if using points/FNC why the only room options appeared to be the equivalent of a broom closet. Also part of my question (per a different thread) was since I was looking for only 4 nights - and not needing the "free 5th night", if that could be an opportunity for something else in exchange.

After I voiced my concerns in a response - there was some reasonable service recovery to "own" the error which I accepted in good faith and my Amb seemed to be somewhat sorry. But, I also find it a little "odd" that their work hours are nowhere near what works for me - being 5 time zones apart.... yes, I can reach out with the "emergency line".. but if nothing else from this (these?) experience(s) is to have everything in writing.....

yes - you can all laugh at me... I deserve it

-m