Originally Posted by
jbandy10
Is it normal to not see the option to apply a GUC at checkout? Something I am doing wrong? The GUC shows in my account and says "apply at checkout to use" by it.
Originally Posted by
flyerCO
Yes.
Are you logged in? Not using any form of ecredit? Both must be true, even then it might not let you online.
Delta's "premium" IT is still very wonky on this. Booked a trip (PS) this morning. It did not show any option for GUC eligibility in the fare pricing table, it DID show a GUC option at checkout for upgrading the domestic leg to F (no thanks), but no D1. Yet, EF showed Z4, called in and GUC was immediately cleared and ticket re-issued. The actual phone call was a record for me for using a GUC. From the time I dialed in to having the ticket re-issued was 4 minutes - I guess sometimes one wins agent roulette on the first try.