Originally Posted by
KL803
On my recent trip on CZ (CDG-CAN-MNL) only the CAN-MNL leg posted automatically. As there is no online check-in for CZ out of CDG, only paper boarding passes are issued. This is just fine unless CZ staff rips them apart for the CAN-MNL leg and making it useless… So my question is: Would FB accept the e-ticket receipt for a retro-claim? Right now it's too early for doing this online as the return hasn't been flown yet.
Originally Posted by
KL803
Cool, thanks for the heads up. Somehow we still have the baggage claim stub under my wife's name stitched to my partial boarding pass, so I'll give that a shot as proof of travel.
So to answer my question: It was no problem at all to claim the miles. My strategy was this: First I claimed mine using the online tool. Just minutes later I received an automated email that my claim was successful.
In the same minute, I received a personalised email from the FB-team, stating basically the same as above. I replied to this email asking, if it'd be possible to claim the miles for my wife as well without her boarding pass. The customer representative replied and stated that this would be no problem as she had already checked the booking (PNR) and was able to confirm that we flew together, indeed. I have to say, a very good outcome and great customer service.