Originally Posted by
BertieBadger
I think formally, the fee should be waived where
1) It's a facility the website offers
2) The website is failing to perform the transaction
Which sounds like your scenario, so they should waive it. I think officially the fee is
not meant to be waived if you need to phone up for something the website
doesn't offer e.g. certain complex bookings where 1) doesn't apply, but in practice I believe many agents will do so anyway.
One more thing to check, is your ET booking in a class that is
eligible for upgrade? (Q,O,G are not). I mean, why on earth would BA send you an email inviting you to upgrade if it wasn't, but c'mon, this is BA IT
It was an avios booking (not a 241 - just plain avios), but CE wasn't available when I booked so I chose ET. I'm not sure what the booking class is. I wonder if, when the upgrade email is sent, BA IT don't distinguish between avios and cash bookings? It is strange that I couldn't see upgrade availability for my original booking either by clicking the email link or by going to manage my booking, and that it was available for new bookings. However, I did phone BA, they have made the change for me and they didn't charge me extra for making the change by phone.
It was a pretty quick and painless experience, and I suppose I did know (after reading so many posts on here) that I shouldn't be charged for phoning, but sometimes I just need psychological backup!
Thanks