Originally Posted by kuba_kuba

Apologies in advance if this is not the right thread... Question about upcoming SQD credit. I have a trip booked through my corporate TA:YYZ - HND on AC, HND - SYD on QF, SYD - SIN on QF, SIN - YVR - YYZ on AC. Trip was booked as one itinerary with one PNR code common to AC and QF but two tickets... this is where the weirdness comes in. Total cost should have been ~$15k but initially only ~$11K was charged. It appears that this was charged by AC and at that point I could see the complete itinerary including QF flights on AC.com as well as on cowtool. Interestingly, and somewhat logically, the the predicted SQD reported by cowtool showed a pro-rated portion of the ~$11k that was charged so about $7k in SQD.
A dew days later the TA realized that the QF portion was not ticketed and credit card was charged another $4k for the QF ticket which was now fully ticketed. However, I'm still at only 7k SQD according to cowtool. So... whom should I reach out to to make sure that I get the 11k SQD for the AC portions of the itinerary? Is it the AC concierge, AC ticketing, my TA? or should I wait until after the flights are complete and see what actually gets credited?


Thanks!
If there's a better thread for this happy to move it there.