Originally Posted by
notquiteaff
Easiest solution would be for someone at Marriott to demand and enforce from all properties a regular review of information. Fixing one property via email to the Lurker is just a waste of time -- they need a process that ensures that updates are made in a timely fashion when things change. And apparently they have multiple sources of information, which is a bad setup to begin with and is just asking for things to get out of sync.
Of course Marriott needs this. But remember, Marriott's customers are its franchisees, not us.
At least with respect to SFO area hotels (not just Marriott), the post-COVID shuttle situation has been annoyingly all over the place. The Westin/Aloft is the most frequent and reliable of the bunch.