Originally Posted by demue

Well this is an interesting one that I never thought would / could happen, but here it goes anyways.

Initiated a transfer from DBS due to annual expiry of 25k points (50k mls) on Sun, 17 Mar and still waiting. In the past it was done in 24-48hrs.

Meanwhile my points from the KF Amex (Ascend - hey one needs a miles earning card for those private hospital bills) after monthly statement posted fine.

Now the kicker is that I have had this DBS CC for over a decade at least and have probably done 10-15 transfers over the years without issues. First and Last Name are an exact match between CC account and KF and no middle name or initials, KF# is correct, address for CC and KF account is also exactly the same (not that they could check easily) and so on.

Beats me honestly and DBS assures me that in their systems the transfer was already processed same day (Sunday) so 5 days ago. I guess we will see if the miles eventually show up or someone from KF has the courtesy to reach out and tell me what the perceived issue may be so it can be cleared up.

So don't count on miles always posting quickly from local SG CCs even if they did for years. Luckily I don't need them urgently, it's just annoying. YMMV.