Originally Posted by
rickyftb07
also to add. We did complain to ifm who gave us a bottle of champagne and couldn’t do enough for us after this. They were really embarrassed and visibly angry at the off duty FA.
Sorry to sound like the Mr Uncheerful but I would have never accepted that bottle as to me it says you are done with complaining and now BA has washed their hands of the problem. I would have had my lawyer on the horn before I reached baggage claim.