FlyerTalk Forums - View Single Post - Secrets Impression Moxché -- Playa del Carmen REVIEW - MASTER THREAD
Old Mar 22, 2024 | 2:40 am
  #153  
59Impala
formerly a193991
2M
50 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Dec 2014
Location: ZRH - Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX FTL, former LX SEN; AA LTG
Posts: 5,123
Originally Posted by downinit
Just spent 5 nights on a points booking. It is a visually impressive property, but the standard rooms are definitely not worth anything close to $1800/night. I was asked about my WOH status at check-in, and was upgraded one level to an ocean-view king after informing them that I am GLOB. However, they made me wait until after 3 PM to get my room (we arrived at 9 AM, and the resort appeared to be at least half-empty). They automatically granted me a 5 PM checkout time, but that was meaningless since our flight out was at 2 PM. We were allowed to eat breakfast and they offered a hospitality room to freshen up while waiting for the room, but all we wanted after the red-eye from LA was a nap. Honestly, the extra amenities on the Impressions side were of questionable value, aside from the comped Teodoro tasting meal for all stays of 5+ nights. I did enjoy getting some shrimp & lobster ceviche at the Impressions pool, but there are so many dining options on the Secrets side that we barely scratched the surface in 6 days.
The brand description states the following regarding the check-in/out time. Can you elaborate on what this exactly means, if you had to wait 6 hours? was that due to the upgraded room?
What would "grant 5 pm check-out" exactly mean?

Sort of struggling to understand, when an additional night is charged, i.e. in an extreme case could someone check-in at 7 am and out at 11pm ?

Escape effortlessly with Endless Privileges®

Impression by Secrets resorts are committed to elevating your luxury stay beyond expectation. With Endless Privileges ®, everything is provided with our compliments. Dedicated butler service, unlimited premium spirits, master chef artisanal cuisine, and a unique array of curated entertainment await.
  • No check-in or checkout time
  • Limitless access to artisanal à la carte dining
  • Unlimited premium spirits
  • Unlimited natural fruit juices and soft drinks
  • Dedicated butler service, with custom daily itinerary
  • 24-hour in-room dining
  • 24-hour concierge service
  • Pool and beach wait service
  • Twice daily refreshed minibar, stocked to preference
  • In-room wine refrigerator, stocked to preference
  • 3x daily maid service
  • Bottle of sparkling wine and fresh fruit daily
  • Complimentary 24-hour laundry service
  • Welcome gifts in room
  • In-room personal fitness equipment, available on demand
  • Complimentary 20-minute wellness treatment
  • All taxes and gratuities
  • Complimentary Wi-Fi
59Impala is offline