Originally Posted by
downinit
Just spent 5 nights on a points booking. It is a visually impressive property, but the standard rooms are definitely not worth anything close to $1800/night. I was asked about my WOH status at check-in, and was upgraded one level to an ocean-view king after informing them that I am GLOB. However, they made me wait until after 3 PM to get my room (we arrived at 9 AM, and the resort appeared to be at least half-empty). They automatically granted me a 5 PM checkout time, but that was meaningless since our flight out was at 2 PM. We were allowed to eat breakfast and they offered a hospitality room to freshen up while waiting for the room, but all we wanted after the red-eye from LA was a nap. Honestly, the extra amenities on the Impressions side were of questionable value, aside from the comped Teodoro tasting meal for all stays of 5+ nights. I did enjoy getting some shrimp & lobster ceviche at the Impressions pool, but there are so many dining options on the Secrets side that we barely scratched the surface in 6 days.
The brand description states the following regarding the check-in/out time. Can you elaborate on what this exactly means, if you had to wait 6 hours? was that due to the upgraded room?
What would "grant 5 pm check-out" exactly mean?
Sort of struggling to understand, when an additional night is charged, i.e. in an extreme case could someone check-in at 7 am and out at 11pm ?
Escape effortlessly with Endless Privileges®
Impression by Secrets resorts are committed to elevating your luxury stay beyond expectation. With
Endless Privileges ®, everything is provided with our compliments. Dedicated butler service, unlimited premium spirits, master chef artisanal cuisine, and a unique array of curated entertainment await.
- No check-in or checkout time
- Limitless access to artisanal à la carte dining
- Unlimited premium spirits
- Unlimited natural fruit juices and soft drinks
- Dedicated butler service, with custom daily itinerary
- 24-hour in-room dining
- 24-hour concierge service
- Pool and beach wait service
- Twice daily refreshed minibar, stocked to preference
- In-room wine refrigerator, stocked to preference
- 3x daily maid service
- Bottle of sparkling wine and fresh fruit daily
- Complimentary 24-hour laundry service
- Welcome gifts in room
- In-room personal fitness equipment, available on demand
- Complimentary 20-minute wellness treatment
- All taxes and gratuities
- Complimentary Wi-Fi