Originally Posted by
olouie
I would say much of the time when FAs promise to issue compensation it doesn't happen. I've had multiple instances of FA's promising comp, entering it into their device and then it never showing up.
Yes, it’s a bug in b2b. You should call customer care if you don’t see it within 48 hours and they can manually push it through and you’ll see it before you hang up. That frequently happens to me as well and did in this most recent instance too.