Originally Posted by
kseaflyr
Thought I'd share my experience and see what others thought.
I Submitted two customer care forms back in February and hadn't heard anything back - about a month since submitting. Finally called in today. The forms were regarding: 1. SEA-BOS overnight; upgraded using a GGU. Recline button was missing from seat (you read that right... it was literally not present) so obviously no recline. See pic. Flight attendant apologized and said she was only able to credit me 1000 miles on board but to write in to customer service and they'd take care of it. No recline wasn't a huge deal but I was definitely expecting something in the neighborhood of 7500+ miles as compensation. Nope. Offered 3000 miles or $50.
FA are definitely not restricted to 1k miles. I’ve had friendly FA issue me more for no reason but just to be nice. Proactively offered as an apology for “recent delayed/cancelled flights in your travel history” due to the 737max9 issue. So I’m sure 1k is not the max they can offer when there’s a real issue.