Originally Posted by
Dave Noble
It does sound like you got an agent that doesn't understand what to do
First, obvious question, does is there availability on the BA flight for a 1st class award booking? if not, then no point continuing further ; check for award availability on the BA flight
If there is availability, then the agent should be able to process an upgrade. You will get rebooked onto the BA flight number as opposed to the AA codeshare flight number
If you get an agent that is unable to assist, just hang up and try again - perhaps try a different country call centre
in the end the question became more of a curiosity as i found BA does not have first in either of these birds.
i did experience as you advised in december, where on my AA marketed BA operated booking i was able to upgrade ORD-LHR with AA miles, and it became BA first class revenue, and AS credited as such.
i was recently on LAX-LHR which had no first class fares for sale or upgrade, but the bird did indeed have them. i believe they were all filled with some people who got some operational upgrades.