We flew Houston to Quito Ecuador recently. I ordered us kosher meals by calling into United.

On the flight, the meals weren’t there (we are okay eating vegetarian, so the normal main veggie option was fine, so we were okay).

But I am curious. The flight attendant saw the KSML on their paper work, but she said she was surprised they let me as they don’t serve it on that route and that I “must have booked with a partner or that shouldn’t have happened”.

Given this wasn’t a partner flight, but a United one that I even called in on:

* is there a way to tell which routes have Kosher special meal options and which don’t?
* any specific reason this route doesn’t?
* when calling into United, is there a way for the rep to tell me or know that they don’t offer it vs book me and tell me that I was all set up?
* or if I called back a few days before, would they know then?
* Or any other way to know they wouldn’t in fact offer it and even put on the flight paperwork for the flight attendants?

Thanks!