Thought I'd share my experience and see what others thought.

I Submitted two customer care forms back in February and hadn't heard anything back - about a month since submitting. Finally called in today. The forms were regarding: 1. SEA-BOS overnight; upgraded using a GGU. Recline button was missing from seat (you read that right... it was literally not present) so obviously no recline. See pic. Flight attendant apologized and said she was only able to credit me 1000 miles on board but to write in to customer service and they'd take care of it. No recline wasn't a huge deal but I was definitely expecting something in the neighborhood of 7500+ miles as compensation. Nope. Offered 3000 miles or $50.



2. HNL-SFO; paid first. Probably wouldn't have written in except that I had paid cash for the ticket. Just all around poor service - no PDB, one drink refill, no snack basket, etc (really just the new norm for service on Alaska). I know there's nothing tangible here but in the past when I've written in (e.g., they miscatered my meal) I was offered $150 credit. This time they offered 4000 miles or $75. I know that I got from point A to B safely and that in the end they are providing some compensation. It just seems like maybe it should have been a bit more generous? Just wondering what other's experiences have been lately? Should I have done a HUCA? Although when I was explaining the situations the agent said something to the effect of "hmm no recline - let me check my cheat sheet" making it seem like there's standardized compensation? Has this always been the case or was it just more generous in the past?