Originally Posted by rhwbullhead

They posted the miles. I think I got shorted the 10x for the actual flight cost in accordance with the bonus at the end of last year but I'll take this. I still hate how they call it a "one time exception.". I may still snail mail customer service in Denver to complain about the service I received. Yeah it sort of got resolved but only after them gaslighting me about taking the flight multiple times, weeks of waiting initially for no response and over a dozen emails/complaints. I just want someone at corporate to look and actually see what their outsourced CS does.

Here is the big part of their reply giving me the miles:
Thank you for replying to our email in order to address your situation. We understand your concerns considering the images provided confirming your flight was boarded, and we would like to attend to your inquiries.

We have been reviewing your case to reach a conclusive resolution, and we understand you have been waiting for a considerable timeframe to receive the proper assistance. We assure you it is never our intention to cause a situation that could affect your travel experience with us, and we want to help you.

Taking into account the circumstances, and as a one-time exception, we would like to let you know that a total amount of 1197 redeemable and qualifying miles were added to your account for your travel. Normally these miles should be reflected immediately, however, we request you wait within 3 to 5 business days to ensure the mileage information is updated in your account. We appreciate your patience in advance during this process.

We understand your concerns, and we really appreciate your comments. Your feedback represents an important source of support for us in order to improve and be able to offer a quality service in the future.