Has anyone experienced this? It has happened to me twice now and it’s extremely frustrating. App and Website say Oneworld Emerald and waitlisted. I’m AA Exec Plat.

i don’t get the upgrade, am #6 on the waitlist after 5 upgrades are released around T-24. Meanwhile, my husband who is also emerald on a separate PNR upgraded fine.

At the gate, I notice my BP says “oneworld Emerald” on top but it’s Group B, which is the group MVP boards in. Emerald boards with Group A. So I ask and the agent says “oh yeah, you should be much higher on the waitlist, weird.”

Long story short, it’s a glitch that seems to happen for my flights booked with my work travel agency. I have no idea how to fix it and calling AS to make sure I’m waitlisted doesn’t help at all because they just say yes.

BP below.




Is anyone also experiencing this?