The other day I was unable to book much cheaper SEA-PHL fares using Amtrak codeshares at CO official website. I could see them and book them at Orbitz, but CO was showing only IAH routing or connections to EJR routes with *huge* connection times.

Anyway, I phoned the web desk for assistance. I was told after some checking that Amtrak codeshares don't exist online at Continental's website. A phone agent would be able to access them and as I mentioned I booked them at Orbitz. It does not solve the problem of only receiving 50% EQM because I booked at Orbitz or on the phone. I was told by Onepass that even though it was beyond my control (only having access via those purchase points), exceptions would not be made.

My questions for this board (I figured if anyone knows it will be you guys) are

1) was I given accurate information

2) is there a way to access those Amtrak fares at Co.com? I tried pricing by schedule, fare and a combination. I even tried breaking it into a multi-segement and entering in exact preferred times.

3) why would they offer a codeshare arrangement that cannot be booked at their own website when they (and all airlines) are trying to drive customer to their websites?

I ended up paying Orbitz booking fees, losing my Continental 1,000 mile booking bonus and only getting 50% EQM. The fare was $100 cheaper and I don't have to wait 7 hours for a connection nor do I have to fly on a jungle jet. I guess it's a wash, but why should we have to chose. It doesn't seem to make sense to restrict the codeshares from your own website, but not others. (I know, I know, looking for logic from the airlines is futile...)