Originally Posted by JasYHZ

Are you kidding me, you got a brand new CTS on the regular ES? Please excuse me while I pull a Rumpelstiltskin.

Ha ha, remember guys, YHZ isn't an Aisle city and definitley NO Executive Selection. Proceed to the booth, introduce yourself and we'll let you know what's available. But I will admit - honey works better than vinegar.

I'll freely admit that I have a mental list of my favorite customers who can have whatever they want on the lot. Why? Because they are friendly, easy to deal with and don't come in with a sense of entitlement or play the DYKWIA card...I have no problem giving nice people nice cars.

And pat YHZ on the back - we just (for the third month in a row) scored #1 in North American non-aisle Emerald Club locations for customer service and "correct" Emerald transactions (low mileage and car size). Next time you're in YHZ introduce yourself to our Emerald Club Service Specialist - she's a tea-lover (medium Tim Horton's tea, 2 milk, 1/2 sugar, double cupped!). Ask for Lea Ann....

JasYHZ