Stayed November 2019, August 2022, March 2023, October 2023, and February 2024.
The hotel has changed a lot, in 2019 the jazz bar you could smoke and they served cigars, now they force you to smoke basically off site.
Its a decent hotel but your money goes much further as a diamond member.
My visit during covid 2022 I was a gold tier, the hotel was nearly empty, and i still had to pay to upgrade to an executive class room to get executive lounge access.
March 2023 it was starting to pickup, I was gold and again no upgrades offered. By October 2023 I was Diamond so I got an automatic executive lounge access and for $20 extra a night I got a Jr. suite.
February 2024 I put in for $60 extra per night to get the same Jr. Suite and I did not get it. They also forgot to inform me that I got a 20% discount for food and 10% at the bar during check-in
Honestly I love the location more than anything about this hotel.
Sure I could stay at the Hyatt next door but that hotel is in need of serious updating. The Keio Hotel is also nice but the same problem.
The Park Hyatt is the only other option but that place is too rich for my money. And Marriott/Conrad is all the way across town.