Originally Posted by
Wigg
I just don't understand. With just a little training (and maybe a QA process) it's easy to offer a premium experience that would live up to the written hyperbole of the Signature Class experience.
You can't train out indifference.
As in any service industry, some SD's + FA's, (+ crews in general) will be stellar, others average, others below.
In response to the comment above and to keep this on track: my last few flights there's been 3-4x options in the bread basket.