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Old Mar 18, 2024, 8:48 am
  #236  
PTahCha
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Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
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Originally Posted by lowkeyflyer
Does anyone know what the point of online check-in at this property (or perhaps IHG as a whole) is?

I have a friend staying with me but they're arriving early at noon whereas I'm arriving late at night around 10 PM.
I called to add them to the reservation, and I also initiated the online check-in using my credit card and everything.

Turns out my friend still has to go to the front desk, sign papers, and provide their credit card?
Hotel says a physical credit card is required.
Then what is the point of online check-in that takes my credit card?...
Online check in is for your benefit, not for the second guest. Pretty typical for whomever first to arrive to provide a credit card, and you can switch out later.
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