Just completed a recent 5n points stay as Diamond. A lot of things here are wonderful and make this trip an annual highlight.
But compared to my stay last year, the food and beverage prices have rocketed 50-100% higher with no discernible difference in quality of volume. I can appreciate inflation etc but not on this scale. The prices are now so overpriced (think Maldives/Bora Bora prices) that the dining experience is compromised. They’ve also gone cheap on the TV channels; there used to be a good selection, but now there’s barely anything, and what is there seems to just be on repeat. It seems that the Owner (and/or the GM) has decided to maximise profits over customer satisfaction here.
I have some good news for everyone though - Marco is returning to CKS as GM next month! That might explain the current GM’s desire to max out financial targets before departing.