Originally Posted by
Seattle206
Has anyone had any issues lately? I purchased 2 PC seats back in December 2023 ($97 and $105 each), contacted Amex today (12 weeks after charge) via web chat to inquire about airline credit and was told by the agent that it is not eligible given it is a "seat upgrade". Anyone had that issue?
The agent also disconnected our conversation mid-way. Super professional.
Did you call it a "seat upgrade" or anything using the "U-word"? As for the disconnect, maybe it was a technical glitch or accidental disconnect. I really doubt that an Amex agent would do that, especially if you were not abusive (and I'm assuming you weren't). For those getting credited automatically, I wish I knew what the "secret sauce" was, or if there even *is* any.
Still waiting for reimbursements for "seat selection fees" on February 12 and 24, but got the standard boilerplate "can take 6-8 weeks" stuff when I inquired. I decided not to push back, but in my experience if you didn't get the credit within about 7-10 days, it's not coming unless you call/chat for it.