Originally Posted by LilZeppelin

The phone system QF would drive anyone crazy with robot lady not understanding PNR, but i guess phone calls are routed randomly so one can theoretically keep dialing until getting through to people that are easy to communicate with. Yesterday I got Australia-Fiji-SAfrica-Fiji in quick succession. The worst was S African agent who instead of processing cancellation, was condescending and lying by giving me a random Qantas number in Middle East Oman assuring they can process the date change?! If I cannot establish their location through their accent, I ask them directly where they are based. But the bottom line - avoid Qantas if you can.