I tried to get QR to take over a QF ticket last year and it also fell flat. Once you've called in enough times you'll recognize when you have the Fiji call center, and when you do it's best just to hang up and call again. The problem is I feel like I get the Fiji call center the vast majority of the time and it takes a while to get through the menus on QF's call system. I've had very good agents in South Africa before and perhaps Australia (but can't swear to that, maybe have never once gotten the OZ call center and just thought I did).

Basically though it's a tradeoff. For myself, I can't ask AA to ticket because they'll force me to have an overwater segment on AA with AA code, that wastes A LOT of miles for me since I credit to AAdvantage. Some others seem to have gotten AA to ticket but there was a rumor last year that AA stopped ticketing ex-CAI for anyone that wasn't EXP or higher. I don't know how true that is. For ex-Japan I've learned how to get CX to ticket and they're fine to deal with. But for ex-CAI, QF seems to be the necessary evil unless you can ticket with AA and don't care about drastically reduced earnings on your AA coded segment(s).

We've now been through this for a couple of years with the untrained Fijian agents, so hopefully things start to get better going forward, as I suspect they are dealing with quite a few more xONEx tickets now than ever before. The one big issue is that they need to 'reprice' everything and for whatever reason can never find the 'price'. I think that's an issue with whatever QF is using in their backend because an xONEx doesn't ever change the base 'price' after the first segment is flown, only taxes, YQ / YR change but the QF system seems incapable of handling that. There's also the issue that they don't seem to have a live support desk to help them, last year I was told quite a few times they have to send a message to the support team and wait for a response, often taking hours. That's the reason for the call backs that may or may not happen.

I do know they will insist you can't have 2 stopovers in the same city and I get the impression that their system won't allow it, regardless of the OW rules. I've not been able to overcome that one yet, but I found an alternate solution that makes better sense anyway.

As far as getting them to do their job, well you're generally dealing with agents in Fiji getting paid peanuts. Some try, some don't, but they're poorly trained despite their best efforts. I've had them do their call backs at terrible times when I couldn't answer, and they'll never call again after that, usually it's one and done. Of course there's no way to contact them again directly to actually discuss with someone familiar with your situation and seems no one makes PNR notes either for the next agent who answers your call when you return the call.