Since award search is limited to members, I attempted to login to fb acct on af website today and encountered, " Sorry, an unexpected technical error occurred. Please try again or contact the Air France customer service team“. Though I was able to reset pw directly on fb website, af still threw same error after many minutes and cookie clear and different browser. I called fb phone and they were able to successfully send me pin by email which they surmised meant that I was experiencing an fb account issue which other fb members were also experiencing and would be fixed “in the coming hours.” Didn’t try huca.
Questions:
1.) are others encountering the same or similar error today?
2.) for those with years of experience with fb, do such glitches occur on a monthly basis (or more often)? Though i have flown and credited to fb before, I don’t often and haven’t for fb award tickets but am considering doing so more frequently in future and am trying to get a handle on how great this pain would be.
Thanks.