Originally Posted by
arf04
I continue to have the same issues as previously with WS/KL/AF itineraries where WS operates the first segment when I try to do OLCI. I get an error message that the name entered on the passport page does not match the KL name. It gives me my name spelled correctly in the message + my FB number and then states that there is a mismatch and asks me to go back and verify my info. The names are, of course, the same so no idea why this happens but it is consistent over the last few years. I have had some AF itineraries where I flew AC and then AF and no problems. Previously, I have always gone to the airport a little earlier than usual just in case there was an actual issue and the check in agent always says there is no problem they can see.
This does not happen when doing OLCi when KL or AF are the first segments. On days like tomorrow when I need to go from work straight to my flight, the extra cushion of time at the airport is not helpful at all, especially when I could get dropped off at YQR with 45 minutes to departure— even a little less—and have no problem clearing security and boarding.
AC and AFKL both use Amadeus, which houses PNRs centrally - rather than AC and AF each having their own copy of it, they're always working off the same file. Airlines have different implementations and features of Amadeus software, so there can still be issues from time to time, but overall, it makes for a relatively smooth experience.
WS uses Sabre, and whatever version of Sabre they're running doesn't seem to play nicely with other software. I'm not sure whether it's because WS is using an old version or one that has fewer features, because other airlines running Sabre (e.g. AA) seem able to play a lot better with partners.
WS has had interline agreements with a bunch of airlines forever, so I'm not sure why this is so difficult for them, but it doesn't seem to be a priority.
Originally Posted by
pt360
Data point but whenever I fly YYC-YYZ-DTW, I have the same issues above on check in, or almost anything else I try to do. I have now allotted 10-20 min just to go to the desk (at near midnight, mind you) just to get boarding passes in hand (as opposed to PDF for my first flight) for my flights. I generally am able to get both BP's though. I don't recall a time when I didn't have that.
For what it's worth, you shouldn't need to print that PDF to get through CATSA, and it's often much quicker to get a gate agent to print out the other BPs than waiting in line at check-in.