I booked a return trip to SYD and then last week the return flight was cancelled/re-scheduled. I called the contact centre and they advised we could select a new flight within 7 days of our original booking, so we decided to stay an additional night and I called them today and they made this change (free of charge).

As you can see below, the original earnings have now disappeared since making this change. I understand I will still in all likelihood receive the 34 SP as originally ticketed.

I actually have a multi-leg intl trip that had to be re-ticketed due to a schedule change, and this entire booking has now disappeared from my online bookings and I cannot re-add it. It is however visible on my Air NZ app, but has no potential earnings section. I spoke to Air NZ and they told me to speak to my travel agent!?

Does anyone know what's going on here?