FlyerTalk Forums - View Single Post - Marriott Bonvoy hotels in Santiago, Chile

Mar 14, 2024 | 2:05 am

#189

Marriott Bonvoy Lurker II

Company Representative, Marriott Bonvoy

Join Date: Feb 2019

Programs: Marriott Bonvoy

Posts: 1,408

Quote:

Originally Posted by GalaxyChris

I had a disaster stay in Renaissance Santiago last december, no upgrade and plenty of available room & suite, we find dirty clothes of the previous guest in the bathroom. The staff did not care to answer in the Bonvoy chat about it or for any request to pick it up.

I also find the lounge offering/ breakfast very subpar, we did not used it anymore after the first day.
It was the worst south american hotel during my trip (peru and chile).

Dear GalaxyChris,

We apologize for the unpleasant experience during your stay. If you send a private message to us with below information, we will deliver your feedback to the hotel management team for further review.

- Your full name
- Your member account number
- The email associated with your account
- The date of this stay at Renaissance Santiago Hotel

Please feel free to contact us if we can be of any assistance.

Best regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]

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