I recently had a stay at the JW Maasai Mara and they did not allow us to use the gift cards to cover the park fees (park fees were chargeable to the folio). Is there any way to respectfully kick this up the chain for further consideration? This was an amazing property and they treated us great except for this one tidbit lol

I sent a note to the gift card team in the wiki and will report back on what they say