Just returned from a long weekend trip to this resort, and yes spring break was in full force. We arrived to our room mid day, and it was ready for check-in on time. Went and had some lunch. Came back to discover that the electric was out in our floor section. Was told it would be maybe an hour to fix. No problem we thought. Went to the pool, came back, still no power. Did our best to get ready for dinner. The front desk offered us the spa bathroom to use for hairdryers, etc. We had hot water though. Came back from dinner, still no electricity and the front desk gave us a flashlight!!! We requested a different room with electricity. At 10pm, they moved us to a room with electricity (same level room, no upgrade,etc). They also gave us $150 voucher towards the stay.

We're Bonvoy members. I felt that they should have comped the first night due to the issue of electricity and moving us so late. And I had work to do and had to find a quiet nook to do some zoom calls ... not easy when a steel drum band is playing in the lobby....

Thoughts?