Originally Posted by
irishguy28
If you're travelling on KLM, it doesn't matter how you booked the ticket; you can just enter the PNR (the 6-character reference number) and the surname on the KLM website, where you can manage your booking. This allows you to select seats (for a fee) or add baggage.
If the agent that sold you the ticket is withholding the PNR - though it is more than likely indicated somewhere on your confirmation - you can always ring them up to ask for the PNR. They would also be able to quote you the baggage fees (though be warned - third parties sometimes inflate the costs so they make a little extra for themselves).
In the case that you are flying on KLM but your ticket was somehow issued on Virgin stock (the ticket number starts with "932" and the flights are likely coded as VSXXX) then it's possible that you would only be able to pay for extra luggage at the airport.
If, however, it turns out that you are flying on Virgin Atlantic, then it's not KLM that you should be turning to to add luggage.
hello! I’ve just had a look and it’s saying
VS7140 - Virgin Atlantic
Non-stop Reservation Confirmed
VS6845 - Virgin AtlanticOperated By KLM
and when I spoke to KLM on the live chat, they were like we can’t tell you how much baggage is until you go to the airport day of! They’re KLM planes, not sure why it’s saying Virgin Atlantic though as we don’t have Virgin Atlantic up by us! Guess it’s a codeshare? It’s annoying because I want to be able to book the baggage now! & yes our tickets say 932 actually!!