Originally Posted by chapmanj9

Just wanted to circle back and let everyone know that Hilton did eventually give us back our 135,000 HH points for the stay in Krakow that we never were able to enjoy. Initially the hotel manager made a request to Hilton. He understood but also didn't want the hotel to have to incur any costs associated. That initial request was denied. My husband has been a member since 2004, travels for work alot and prefers Hilton brands so he made another request and eventually they agreed to give us back our points. Lufthansa never ended up getting back to us even after I submitted all our bank info to be reimbursed the 3 hotel nights, train tickets and taxi so eventually we got paid by our credit card company and hopefully they subrogated against Lufthansa.