Originally Posted by
mclachlan4321
Looking at opening a CEDR claim for non payment of a downgrade refund. I had a BAH booking, so to separate out the flight portion from the total paid is a little tricky, but I can estimate that.
The Carrier Imposed Charge is £900, is that something that can be included in the claim, or not? Seems a bit of an addition to the ticket price, rather than a tax!
If it was recent enough you should still be able to work out the amount due from the
Finnair e-ticket receipt. But yes, the carrier surcharge is definitely in scope for
Mennens.
Note that technically speaking it's downgrade reimbursement you're seeking rather than a refund. May seem a trite point but it's important to use the right phraseology to make sure they process the right thing in the right way.