Originally Posted by
CharlotteC
Quick question re compensation claim also on 6 March if I may for the BA135 LHR to Bom: firstly flight delayed from 16.25 until 16.50 to 17.05 and then until 18.00 with nobody being given any reason when we finally boarded apparently the plane was not at the gate when the air crew arrived, then somebody’s baggage needed to be offloaded as they hadn’t boarded and then finally the real reason the plane was still waiting for the water truck which didn’t arrive until about 19.15 much to the frustration of crew and passenger alike. Eventually we were off at 19.45 over three hours later than planned and arrived in Mumbai over three hours late. The crew were fab, told us why we were delayed. Somebody asked about compensation, the cabin services director checked and said that we were due compensation - I wanted to check whether this was correct before trying to work out how to claim! No mention about weather as to why the plane was delayed just lack of water (and the plane being in the wrong place) which the crew had badgered the authorities about and were told soon (that went on for a couple of hours). Many thanks for your help
Originally Posted by
corporate-wage-slave
That was a poor weather day, with ATC restrictions in place, so it may not work out, since you need 3 hours of countable events (such as the water and baggage issues). So if BA can say that the delay would 1 hour of weather and 2 hours of handling delays, then they are off the hook. But the rule - in cases of doubt - is always to claim, but that stage the weather wasn't so bad as I recall. Then let us know what BA says.
BA135 will be claimable. There was a last minute aircraft swap from G-ZBJJ to G-ZBJK due to a tech issue with a recirc fan on BJJ.
The allocation of delay causes is as follows;
40 minutes due NO GATE/STD AVAILABLE DUE TO OWN AIRLINE ACTIVITY
1:40 due to DEPARTURE STATION WEATHER
19 minutes due LATE ALLOCATION OF LOADING TEAM RESOURCE
1:09 due WATER / TOILET SERVICING.POST DOORS CLOSED
There was also a note that terminal control wanted a 40 min delay applying, I’m assuming to accommodate connections.
BA135 departed at 1933 vs 1625 and arrived on stand at 0425 GMT vs 0120 GMT. As this is over 3 hours and BA controlled delays were indeed the majority vs the weather I’d certainly claim. CEDR may well require involvement but 2:08 are directly in BA’s hands and otherwise you’d have arrived comfortably inside of the 3 hour threshold required by UK261 regulation.