Strange booking situation when buying extra seats
Really strange situation happened recently when I called up Qantas to book out extra seats for my family.
We are a family of 4 that will be traveling in economy from SFO -> SYD. Due to the 3 seat layout on the 787 and for the sake of my kids sanity (really mine), I decided to book two extra spare seats and take up two rows.
Called up Qantas post booking and it's obvious they really aren't setup to handle these requests efficiently. Aside from take 55 mins to purchase the extra seats and make the change, what came as a result of this was puzzling:
- Wife and I were kept on the original booking ref
- My two young kids (10 & 6) and the extra seats were split out into their own booking ref number.
This can't be normal, right?
Do I risk my sanity in calling back to Qantas to get them to combine the booking ref numbers? I'm afraid this seemingly simple request will get %^&*ed up somehow.