Originally Posted by rundisney

Not the same situation but I am running into a somewhat related issue, in that I booked a Delta flight using the C1 portal and subsequently cancelled (via C1, not Delta, since Delta would not touch my reservation). I am finding the C1 credit difficult to use and it is not allowing me to use a credit in the same fare class (it is only showing economy cabin fares, not main cabin as I originally booked). This is enough for me to avoid using C1 for Delta in the future, it seems Delta no longer has the same control over the reservation as in past years. I'll probably still keep the card and use for cheap hotel stays but I wish I had known I would run into problems before I locked in my credit with Delta.


Edit: Went back to Delta and apparently C1 did not fully cancel the booking correctly. The Delta agent fully cancelled it and now the amount shows as an ecredit through Delta. Apparently there will be a $50 charge if I use the credit directly but if I work through C1 they can waive that fee. At this point I'm thrilled to take the $50 loss if it means I can book through Delta with the ecredit. With the 10k anniversary points from C1, I still come out ahead with a $250 credit instead of $300. So at this point I'm not sure if I'm a cautionary tale, or there was just a glitch with my cancellation. I don't see a $50 fee when attempting to book a flight with the credit thru Delta (didn't go through with it though) and I still see the $300 credit in my C1 portal. So not sure exactly what will happen when I do book with the credit...could be interesting