Originally Posted by JABBY

I applied a RUC for a booking in the app. I had to call 3X to get the RUC expiring first to be pulled instead of one expiring a year later. Each time I called, the rep said it was fixed and the soonest-expiring RUC would be pulled, with the later-expiring one to be redeposited into my wallet.
No dice for calls one & two.
The third call was the charm, and the rep held for a moment while I refreshed my wallet to see the change was done.
In the customer service survey, I noted the app & site should allow selection for the specific RUC one would like to apply, if the first-expiring one isn’t automatically applied, as it should be.