Originally Posted by DuyT

We booked a China Eastern J award flight once through KLM app, which wasn’t to China but was operated by them on a AMS-NRT flight with a PVG stopover. This was accompanied by 2 standard paid fares in J. One of the worst pre-flight experiences due to total crap website, horrible design, absurd workflow, dead page links. Trying to select a seat either with the award ticker or revenue ticket is a nightmare on their website. OLCI is a joke and doesn’t work. The food onboard was near inedible. Their ‘speciality drinks’ (they have 2 kinds) were made with freeze dried powder or something because they tasted like a chemical test tube. The seats on both legs were fine though, but nothing special.

Stopover in PVG was insane. They couldn’t handle boarding passes printed with the bar code on the side (which is quite common I believe if for whatever reason you don’t have an electronic one) ; so half the incoming passengers (of several flights) had to stand in a separate line for 2 agents to check boarding passes in order to just go through the transfer terminal. And they did so really really slowly (probably took 45mins). And don’t think anyone got an electronic boarding pass, because no one had that around us (not even sure China Eastern supports such a innovative concept).

I don’t have experience with China Airlines, but will never fly China Eastern again if I can avoid it, award or otherwise.