Originally Posted by
MASTERNC
Lucky they offered that. When half my tolls didn't get charged to my NY E-ZPass account, they told me they could give me a "once in a lifetime" waiver of the convenience fees. Didn't seem to be an option to waive two sets of fees using a statement showing other tolls were posted.
Indeed - it's hard to prove you had your toll tag in the car. With NY E-Z Pass it's also impossible to prove that a particular vehicle was registered to your account at a particular time. And I guess that when a vehicle is removed after the rental period is over any charges picked up other than by use of a toll tag take a few days to process.
In any event, Platepass replied to me today that they will refund their fee but not the toll amount charged as that toll was not shown on my bill. But their entire refund policy was outlined in a prior email message that said (in large part) the f
llowing:
...For us to review the charges, we will need to see the date, time, and location of the tolls that were charged to your account. Please send us a copy of your toll pass statement. We can accept PDF, JPEG, or screenshot format.
Once the documentation has been received, we will review and update your account. Our refund policy is as follows:
• If the toll charged is on the renter’s personal toll tag activity statement, then all charges are refunded.
• If the toll charged is not charged to the renter’s personal toll tag activity statement, but at least one other toll is listed on the transponder toll activity statement during the time of the rental period, then we will refund the administrative fees. The toll charges would be considered valid.
• If there is no toll activity on your personal toll tag statement, but your account shows that the license plate was registered, then we will remove the administrative fees. The toll charges would be considered valid.
We look forward to receiving your response. If you have any additional questions, feel free to respond to this email.