Originally Posted by huruburu

I like your balanced, granular attitude, gjc31. If you think about it, tier credits are an asset, acquired according to stated rules. AerClub is stripping members of those assets. It won't matter to some members. It will matter significantly to others. In a program managed according to an annual calendar, there's a world of difference between a month and a year. The Aer Lingus crew and staff with whom I have interacted in person are usually excellent! The phone service is okay if you can tolerate long wait times. The email communication is next to non-existent. When something goes wrong with a flight, support on the ground and compensation can also be non-existent. It seems as if the various departments in Aer Lingus are divided from one another. AerClub is a prime example of this. It's also divided from its members and literally doesn't seem to think, respond, or communicate effectively. In a loyalty program, that's bad. And suddenly and clumsily changing the goal-posts to the detriment of members (any or many) makes it disreputable. I guess the Better Business Bureau might be a somewhere to consult if it still exists! Hmm it's North American! Well, maybe the Ombudsman! Nope, that's not for airline complaints. There is an Aer Lingus Complaints Action Group with 9.4K members on Facebook. I think I'll drop in there and maybe at least learn where to make a formal complaint.