Originally Posted by
Teplane
I don't take this stuff personally, but I'm amazed from a CX perspective that they are so stupid that they think this doesn't incinerate their goodwill with their elites or that they won't remember being treated this badly.
I'm sure most haven't forgotten the change from Gold Circle to Aerclub. GC point balances devalued by 80%+ in the conversion to Avios, and I was burned on status (only 4 months into status year and just short of next level up). I was told tough luck, so I took the hint and took most of my spend elsewhere.