Regardless of motivation, this seems like a good, consumer-friendly initiative, and I applaud it heartily.
Got to agree with you Kathy.
I also think the other posts are interesting theories, but that's all they are. Let's try and not make this about a person , but instead business procedures.You may not agree (as I don't)with some of the ways BFT does business, but it's still a valuable resource. In this case, it also can be a good advocate to stop these extra fees.