Join Date: Mar 2003
Location: anywhere and everywhere
Programs: United Nations 193, UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 6,343
FAQ : Bonvoy Earnings and Exchange Rates; getting fewer points than expected
I've noticed this more and more recently where Bonvoy earnings when translated from other currencies to USD are massively off in their exchange rates, resulting in a significant shorting of points.
To be clear: this has always happened - rates were used that were massively to the advantage of the property/Bonvoy by 10-20% in many cases - and Bonvoy stood behind their right to "determine" exchange rates. What's going on now doesn't just seem to be 10-20% but much, much more. A few recent examples:
A stay in Dubai that was 115 AED in incidentals should be approximately 31 USD - and this exchange rate is pegged and hasn't changed in two+ decades. So this should result in 310 points + elite bonues. Posted as 63 points....80% less than it should.
A stay in London that was 116 GBP or 147 USD should result in 1,470 points + bonuses posted as 254 points....82% less than it should
Several stays in Euro have posted corrected, but had another case in Poland where it posted nearly 75% less as well and was eventually corrected when I contacted support. Has anyone noticed this?