Originally Posted by
matmatlr
Same situation here
MEX - FRA got cancelled
Spent more than 1 hour on the phone trying to get rerouted on another airline
Unable to reach anyone and after 1 hr, I was 68th on the waiting list despite being HON and having a F ticket...
Chat assistant not working and F customer line is now closed
Well done LH
My wife finally managed to reach LH F customer service (easier on EU times). LH told them that i got rebooked on a flight 2 days later so it was OK
I guess she has been very persuasive telling them that spending the WE in Mex was not an option.
Got finally rebooked on AF flight leaving on thrusday in F
Got very lucky at the end and I feel quite bad for the other pax that won't have the same alternatives...