FlyerTalk Forums - View Single Post - FAQ : The Marriott Bonvoy "Ultimate Reservation Guarantee"
Old Mar 4, 2024 | 10:31 pm
  #218  
mdbe
All eyes on you!
5 Years on Site
 
Join Date: Jan 2017
Location: GEG/DEN/ATL
Programs: UA 1K & Bonvoy Ambassador
Posts: 491
Well just had my first "walk" as an Ambassador. Arrived at 10p to a rural Fairfield that shares a building with a Towneplace and although I had called the hotel around 5p just to let them know of my late arrival. Low and behold, they were sold out. This being a rural place, the clerk had no idea about the guarantee and had to wake up the Manager. The Manager panicked on speakerphone hearing that I'm an Ambassador and instructed her to give me the last available room in the neighboring TP. They still ran my card but I called Ambassador line and will talk to the manager tomorrow. My issue is that the originally reserved Fairfield is sold out for tomorrow night as well. Does that mean that Fairfield is supposed to pay for both nights at the TP in addition to the 90k points and 100 USD?

Last edited by mdbe; Mar 4, 2024 at 10:35 pm Reason: grammar
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