Originally Posted by goingsomewhere
For clarifications:
She didn't ask me for the credit card of the original tix. I had my card with me. If she had asked, I would have given it to her.
After I had explained to her my situation, my being stuck hundreds of miles away from home, trying to cancel a tix, trying to get home, one would have thought a reservation agent would have been more helpful.
I can understand for security reasons things can not be done over the phone, but she didn't even give me any options or suggestions on how to cancel the tix and apply the credits towards a flight home. She just repeated again that for security reasons confirmation #'s can not be given out.
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I am not a reservationist. I only had the 100 level course, not the upper level courses
So, I do not know all the ins and outs of how they look things up and take care of certain situations. I know I have the capibilities of looking up reservations made with a credit card. And there are other ways of finding reservations. But as others here can tell you, sometimes with credits it starts to create quite a web. There must have been some good reason she could not help you with using the credit card of the original tix.
I am going to assume that she was being as helpful as she could. Situations and communications can get very frustrating sometimes. Things start getting lost in translation. I know, I get the half stories when passengers come to the counter. The other half is usually in the form of notes from the reservationists in the reservation. I can usually tell where the confusion came from.
I tell passengers to always have their confirmation number with them. Most of the time we don't need it, but when there is a problem pulling up a reservation, that number can be magic.
The moral to the story: Never travel without your confirmation number
