Originally Posted by
worldclubber
That was exactly my short reply to the survey: find someone who can understand our message and don't send us canned and irrelevant replies.
Same here. I pointed out that Ryanair agents are easily reached via online chat and very helpful with actually solving the problem I have, compared to Lufthansa CS which requires me to fax them a copy of letter signed with my blood and then after few weeks replies to something I never asked...