Originally Posted by civicmon
Can someone please PM me the MVP phone #. Just reply here that I got a PM as the cue for others.
Also, I'm trying to book emergency row or bulkhead seats on NW for flights to PVG/NRT and they can't detect my MVP status. I clearly am on Alaska.com (but i also haven't gotten my 2005 packet yet either, despite the fact they said it was mailed last sunday). I've tried calling every day and nothing, and I want emergency row seats or at least ones as close up front as I can get. A rep suggested I call and have them make a notation... is that possible? What else could I do to get this resolved?
Thanks in advance!
The "notation" means "I want to get you off the phone so I'm going to make a meaningless notation in your record." Ask to speak with a NW supervisor and they should be able to book you into the exit row. I've never had a NW rep who knew that MVPs could book an exit row. I always have to explain it to them, they check with their supervisor and then they have to
call another department to get it done. I'm not sure why it is so complicated but there's one thing I do know, notating your PNR will do nothing.
Edited to add: YHPM