Originally Posted by
chris63
LH J cont catering is a total embarrassment, i lost count of how many times they told me ‘ we know & it will be improved ‘

The problem is that the continental competition is even worse. British Airways, Finnair and Iberia all offer solid J products, but all three have hubs on the peripheries of Europe, so I suppose there’s little incentive for Lufthansa to change a product which, even in its current miserable form, beats LOT, Air France and KLM.